SUPPORTERS LIAISON OFFICER
Super Delegates Football Club has enhanced its supporter liaison operations to provide Delegates fans more support, particularly around away games.
Supporter Liaison Officer helps improve communications between supporters and football clubs. Supporter Liaison Officer ensures proper and constructive discourse between them and their fans. Super Delegates Football Club created an Official Supporters Committee which is made up of 7 fans who represent all of the major constituencies among its supporter base. Through the members of the Supporters Committee and the existing club communication channels, the Club delivers all aspects of the Supporters Liaison Officer duties through a number of Club employees, rather than one dedicated person.
In addition to the resources available from right across the Club to cover the duties of the SLO, the Official Supporters Committee also plays a key role to discuss the issues and ask the questions that most affect them and the fans they represent.
The supporter liaison role is effectively covered by a number of people within the Club covering the key areas of ticketing, operations, match day experience and communications. One person is nominated as Supporter Liaison Co-ordinator, who is responsible for ensuring that all SLO communications and feedback are dealt with by the correct department and that the necessary actions are delivered.
Contact the Supporters Liaison Officer
Fan Support (non-match days/home games) - Fans who wish to contact the Club for inquiries, complaints or general information should continue to do so by either calling the Customer Service line on 240-278-2606 or email the Club at firstname.lastname@example.org
Fan Support / Supporter Liaison Officer (All Away Match Days) - To assist those supporters who are attending away matches both in Maryland and out of state, a dedicated fan support telephone number and email address has been introduced which is available for our traveling fans attending away fixtures (this line of communication is for urgent matters relating to the game only).
An emergency line for home and away matches will open two hours before kick-off and be open until one hour after final whistle. (Outside of these hours fans can leave a message)